Promoting Equality Respecting Diversity Embedding Inclusion



The Impact of Language Barriers Across the Protected Characteristics

Edinburgh, 17th August 2020

One of the common barriers manifest across the protected characteristics is communication and it is important to take a holistic view of possible communication barriers when considering actions and practices to deliver on equality strategies.

Rohini Sharma Joshi FCIH

Press release

Count Us InMeeting the changing needs & expectations of ethnic minority older people in Scotland by Rohini Sharma Joshi FCIH

Edinburgh, 3rd March 2020

Together with Hanover (Scotland) and Bield housing associations, Trust has launched a major research report into the needs of Scotland's ethnic minority older people on 26th February 2020.

Keeping Body & Soul Together

Trust Housing & Scottish Care Launch New Care Cameo Report - 'Reviewing the physical, emotional, cultural and spiritual care needs of ethnic minority older people in Scotland'

Edinburgh, 31st October 2019

"We are failing our ethnic minority older people when we only think about meeting their practical care and support. We need to provide care services which meet their emotional, social, cultural and spiritual needs. We owe it to them"

Rohini Sharma Joshi FCIH

Happy to Translate Celebrates Latest Community Champions & Members Award Winners

Edinburgh, 3rd October 2019

Happy to Translate held its first ever awards presentation for members at their annual Members’ Event in Edinburgh yesterday. Members were recognised for their outstanding commitment to increasing accessibility for their customers who face language barriers.  

Happy to Translate celebrates Community Champions

Edinburgh,  26th October 2018

Happy to Translate held their first open Members’ Event at Pollockshaws Burgh Hall, Glasgow on 26th October 2018.

Newly appointed ethnic minority Community Champions were presented with certificates to acknowledge their commitment to help raise awareness of Happy to Translate in their respective communities.  


Ethnic diversity is a valuable commodity

By Rohini Sharma Joshi

Diversity is not just nice thing to do - it’s a valuable commodity. But I think those of us working in diverse teams are ahead of the game in our thinking and understanding.


Importance of Equality Training

By Rohini Sharma Joshi

Edinburgh, 22 June 2018 - Each day, going about our day to day lives, we are exposed to as many as 11 million pieces of information at any one time but our brains can only simultaneously process about 40 pieces of information.


Lost in Translation

By Happy to Translate

Edinburgh, 23 May 2018 - Poor quality translation can be amusing, but that’s not always the case. Badly translated material can also be meaningless, misleading and in the worst case scenario, even dangerous. 


It's good to talk

By Rohini Sharma Joshi

Edinburgh, 17 May 2018 - Remember BT’s iconic TV campaign featuring the late Bob Hoskins? BT’s message was that the brand brought people together - by providing the means for them to talk to each other. But what if you are an ethnic minority older person with little or no English who has had few opportunities to engage with technology? You still can’t talk to people and perhaps you are even more lonely because everyone else is so connected.

A new voice for Scotland's Ethnic Minority Older People

Edinburgh, 22 Feburary 2018 - To give Scotland’s ethnic minority older people a stronger voice, the new Scottish Ethnic Minority Older People Forum has been created to engage with, encourage and support ethnic minority older people to become effective leaders and advocates for themselves, their families and their communities.

Lottery grants fresh funding to Older People Project

Edinburgh, January 2017 - An innovative project which helps disadvantaged older black and ethnic minority people has received Lottery funding of £337,000, enabling the project which is supported by Trust, Hanover and Bield Housing Associations, to continue to help older people.

Housing leaders celebrate ethnic minority volunteering achievement

Edinburgh, June 3, 2016 -  Ethnic minority older people who willingly donate their time and passion to help other older people in Scotland, received certificates in recognition of the major contribution they make to society at a multi-cultural event held during Volunteers’ Week (June 1-12).

Trust hosts Housing Minister visit at Leaders in Diversity celebration

Edinburgh, 18 November 2015 - Trust Housing Association welcomed Minister for Housing and Welfare Margaret Burgess MSP to a celebration marking its achievement in becoming the first Scottish Housing Association to achieve the prestigious Leaders in Diversity (LID) accreditation.

Nicola Sturgeon launches Happy to Translate Mobile App 

Glasgow, 13 November 2015 - First Minister Nicola Sturgeon unveiled the new mobile app produced by Happy to Translate, a Scottish initiative which helps organisations communicate with customers who face a language barrier

Trust joins National Centre for Diversity's new Patrons Network 

November 2015 - Trust Housing Association has been appointed a member of the National Centre for Diversity’s new National Patron’s Network, joining 15 other UK organisations in the influential new group which is committed to creating culture change in the UK workplace.

Older Women in Scotland - looking to the future

Scotland, 21 September 2015 - The publication of a report ‘Older Women and Work – Looking to the Future’ today from the Scottish Commission on Older Women, brings to the fore the experiences of older women seeking to remain in, or re-enter, the labour market.

Trust Achieves Leaders in Diversity (LID) Accreditation

Edinburgh, 21 September 2015 - Trust Housing Association has become the first Scottish Housing Association to achieve Leaders in Diversity (LID) accreditation, demonstrating the association’s commitment to becoming a nationally-recognised leader in equality, diversity and inclusion.

Healthy Diet and lifestyle - Raising Awareness

June 17 2015 - An information pack designed to help raise awareness about healthy diet and lifestyle for Ethnic Minority Older People has been launched by Trust, Hanover & Bield Housing Associations.

Elder Abuse - Raising Awareness

May 14 2014 - Scottish Justice Secretary Kenny MacAskill has welcomed the launch of an information pack designed to help raise awareness about elder abuse within Black & Minority Ethnic (BME) communities. 

New book celebrates achievements of Scottish Immigrants

 ‘Scottish Memories’ project documents struggles of pioneering generation

February 11 2014 - Trust, Hanover & Bield housing associations have jointly published a new book documenting the struggles and achievements of older minority ethnic people who came to Scotland as immigrants half a century ago.

New multi-lingual dementia information pack

Edinburgh, July 1 2013 - A Multi-Lingual Dementia Information Pack – developed specifically to help meet the needs of black and ethnic minority (BME) clients and their carers – will be launched this week by the Older People Services Project.

Housing minister welcomes Trust’s equality ‘benchmark’

Landmark IID achievement praised at Scottish Parliament event

Edinburgh, May 22 2013 – Margaret Burgess, Minister for Housing and Welfare last night welcomed Trust’s pioneering achievement in securing the Investors In Diversity accreditation - and said the organisation had led the way for housing providers throughout Scotland.

Trust manager wins award for contribution to Scottish society

Rohini Sharma Joshi wins inaugural Scottish Asian Women’s Award

Edinburgh, March 8 2013 - Trust Housing Association’s Equality, Diversity & Inclusion Manager Rohini Sharma Joshi has been presented with a prestigious Scottish Asian Women’s Award for Outstanding Contribution to Scottish Society at a VIP event presided over by First Minister Alex Salmond.

Trust achieves investors in diversity (IID) accreditation

Edinburgh, January 21 2013 - Trust Housing Association has become the first Scottish Housing Association to achieve Investors in Diversity (IID) accreditation, demonstrating the association’s commitment to becoming a nationally-recognised leader on equality and diversity issues.

Lottery grants fresh funding to older people project

Edinburgh, July 25 2011 - An innovative project which helps disadvantaged older black and ethnic minority people has received Lottery funding of almost £500,000, enabling the project which is supported by Trust, Hanover and Bield housing associations to continue improving older people’s lives. 

Trust Housing holds lead role in equal opps

Edinburgh, June 2011 - Trust Housing Association has re-confirmed its commitment to equal opportunities by taking over sole responsibility for the award-winning Equal Opportunities Programme formerly supported by Trust and two other housing associations.


 “Keeping body and soul together" reports on the challenges faced by Scotland’s ethnic minority older people

Trust Housing and Scottish Care, today (31st October, 2019) launch the 9th Care Cameo in theCare Cameo series, a programme of papers by care professionals, designed to foster debate on some of the most important issues associated with the delivery of care and support for older people across Scotland. It was launched at the Scottish Parliament event, sponsored by Bill Kidd MSP.  

Today’s Care Cameo, entitled “Keeping body and soul together”, reviews the physical, emotional, cultural and spiritual care needs of ethnic minority older people in Scotland and has been researched and written by Rohini Sharma Joshi FICH, Equality, Diversity & Inclusion Manager for Trust Housing.

Rohini has extensive experience of working and engaging with hundreds of ethnic minority older people to listen to their concerns about care and housing and to define what they needed to restore their dignity, self-esteem and independence. “Keeping body and soul together” draws together some of the key concerns that were reported directly by older people.

A group of people sitting at a desk

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Pictured: Rohini Sharma Joshi, Rhona McLeod CEO, Trust Housing Association, Bill Kidd MSP, Donald Macaskill.

Rohini Sharma Joshi said:

“We are failing our ethnic minority older people in Scotland. Older people who have worked hard all their lives in this country are now finding themselves isolated, lonely and discouraged. They are often unable to access services, they are estranged from the wider community because of language barriers and can no longer depend on traditional

family support networks. Many of these older people do not live in appropriate accommodation, there is a need for purpose built sheltered housing and care home accommodation to meet their needs. Today’s Care Cameo gives Scotland’s ethnic minority older people a voice. It is imperative that we listen to them and take action.”

Dr Donald Macaskill, CEO Scottish Care, said:

“As an organisation our vision is to shape the environment in which care services can operate and thrive. One of the ways we can do this is by working co-operatively with care providers and most importantly, with the people who use the services. The ethnic minority older people who have contributed to today’s Care Cameo have articulated the challenges they face and the care and services they are unable to access with heartbreaking candour. We are very grateful for their contribution to both this care cameo and to the wider debate in Scotland.

If Scotland is serious about including all citizens regardless of race or ethnicity then we must adequately resource the already stretched care sector to develop services, train staff and work with people to create services which meet the needs of all our citizens. At the moment Scotland is failing to be racially inclusive.”

The Care Cameo “Keeping body and soul together” is available from


Editor’s Notes

Trust Housing

Trust Housing Association is one of the largest providers of housing, care and support services in the social rented sector in Scotland.

Our primary purpose is to serve older people in our communities, and we provide and maintain homes for more than 2,500 people across 23 local authority areas - from Stornoway to Stranraer.

Our wide range of services - from landlord-only to care and support - are flexible and tailored to the needs of individuals. This allows our customers to live independently with an enhanced quality of life, and their families to have peace of mind.

We also offer general needs and mid-market rent housing and services to households of all ages. We are innovators in the sector and developed the nationally recognised housing with care model of service delivery and Happy to Translate.

Our customers are at the heart of everything we do and our services are very people focused. As such, we’re a large employer with over 580 full and part-time staff based across Scotland. Our main office is in Edinburgh, with offices in Glasgow and Arran.


Scottish Care

Scottish Care is a membership organisation and the representative body for independent social care services in Scotland.

Scottish Care represents over 400 organisations, which totals almost 900 individual services, delivering residential care, nursing care, day care, care at home and housing support services.

Our membership covers both private and voluntary sector provider organisations.  It includes organisations of varying types and sizes, amongst them single providers, small and medium sized groups, national providers and not-for-profit voluntary organisations and associations.

Our members deliver a wide range of registered services for older people and those with long term conditions, learning disabilities, physical disabilities, dementia or mental health problems.


For media enquiries please contact Rohini Sharma Joshi at, 0131 444 4950 or Scottish Care at, 01292 270240.

View the "Keeping body and soul together" Care Cameo here

View the "Keeping body and soul together" Care Cameo here